Short, direct follow-up
Send approved outreach, collect replies and move the matter forward without losing the conversation in a shared phone.
Client engagement, with judgement built in
Bring quiet client lists back into conversation — without giving up control.
Absolute Connect helps UK law firms reach clients by SMS, WhatsApp and voice, collect what the firm needs, and hand a qualified matter to a solicitor. You decide how independently the assistant may respond; the guardrails decide what it may never say.
UK and EU data residency · Field-level encryption · A person can take over at any time
Sarah Bennett
Conveyancing · WhatsApp
Suggested replyReady for review
Human control
Thank you, Sarah. To prepare the next step, the conveyancing team will need proof of identity and your property details. You can upload them securely, or I can ask Amelia to contact you.
Example controls; these are not interactive.
Approve reply
Edit
Discard
Guardrails checked: no legal advice, fee quotation or comment on merits.
The quiet-list problem
The opportunity is already in your client data.
Past enquiries and existing clients often go quiet because following up is repetitive, difficult to prioritise and hard to supervise at scale.
- Important context sits across spreadsheets, case systems and individual inboxes.
- Generic campaigns start conversations but rarely collect the detail a fee earner needs.
- Uncontrolled automation creates a risk that the wrong promise, opinion or fee reaches a client.
Meet clients where they are
One supervised conversation across three channels.
Start with a campaign, continue naturally in the client’s preferred channel, and keep the complete context together.
WhatsApp conversations
Continue richer client conversations in a familiar channel, with the same permissions and guardrails applied throughout.
Voice when it is needed
Support voice-based follow-up for firms and matters where a spoken conversation is the more appropriate route.
Voice is available on request while we complete provider due diligence.
Human control is the operating model
Choose the level of assistance. Keep the same hard boundary.
Control can vary by firm, team, campaign or conversation. The safety layer does not.
| Autonomy level | Effect |
|---|---|
| Draft for approvalEvery reply reviewed | The assistant prepares a reply. A person must edit or approve it before anything is sent. |
| Automatic within guardrailsRoutine replies continue | Permitted replies can be sent automatically. Anything that needs professional judgement escalates to a person. |
| Fully autonomousNo routine waiting | The assistant can run the permitted conversation without waiting, while the same safety layer still withholds anything it refuses. |
The rule that outranks every settingNo legal advice. No fee quotation. No comment on merits.
If a proposed reply crosses that boundary, it is withheld outright — not placed into an approval queue.
How it works
From dormant record to solicitor-ready handoff.
Import your clients
Map the details your firm already holds, with de-duplication before records enter the workspace.
Configure your pipeline
Give each ordered stage a goal and completion criteria, so nobody falls through unfinished setup.
Run a campaign
Choose the live audience, channel, send window and autonomy level for the work.
Take over when it counts
Step into the same thread, make the professional decision, then hand the conversation back if appropriate.
A visible client journey
Stages with a goal, criteria and a named handoff.
A firm defines the ordered stages. Each stage has a goal and completion criteria; a stage without criteria never completes. At the final stage, the client is marked ready to onboard and the assigned solicitor is notified.
- ImportedRecord ready
- ContactedSMS delivered
- EngagedClient replied
- QualifyingDetails collected
- ReviewSolicitor needed
- HandoffNext action set
Built for accountable practice
The controls your firm will ask about first.
- 01 / RESIDENCY
Customer data is hosted in UK and EU data regions.
- 02 / ENCRYPTION
Message bodies, transcripts, summaries and CSV uploads use field-level AES-256-GCM encryption.
- 03 / CONTROL
A person can review, edit, approve or take over according to the firm’s settings.
- 04 / SAFETY
The safety layer refuses legal advice, fee quotations and comments on merits.
- 05 / AUDIT
Every staff action is recorded in an audit trail retained for seven years.
- 06 / PRIVACY
Subject access, erasure and immediate permanent opt-out are built into the product.
See your use case, not a generic tour
Bring one pipeline to a thirty-minute demo.
We will map the audience, channel, control level and solicitor handoff with you. No public sign-up and no obligation to prepare data beforehand.