Useful automation, with a clear place for judgement.

Conversations

Keep the client, channel and next decision together.

See live SMS, WhatsApp and voice activity in one shared inbox, with the client context, conversation state and pipeline progress beside the thread. Staff can take over mid-conversation and hand it back without asking the client to repeat themselves.

• Filter by assignment, state, channel and attention needed.
• See live updates as a reply is drafted, approved, sent, withheld or handed over.
• Keep a human-authored internal note separate from client-visible messages.

Assistant

Set who waits. Never weaken what is allowed.

Choose draft for approval, automatic within guardrails or fully autonomous for the firm and for each campaign. The level changes when a person must review a permitted reply. It never changes the safety boundary.

• Review, edit, approve or discard suggested replies at the draft-for-approval level.
• Record the conversation and permitted information against the client record.
• Apply an uneditable safety layer at every autonomy level, including fully autonomous.
• Refuse legal advice, fee quotations and comments on merits, then escalate to a human.
• Withhold a stopped draft outright: it is never offered behind a Send button.

The firm cannot edit the safety layer. That fixed boundary is part of what the firm is buying: autonomy can increase without permission to give advice, quote a fee or judge a matter.

Voice

A real spoken conversation, kept on the same thread.

The assistant speaks in a synthesised voice, the client speaks back and every turn is transcribed as an ordinary message alongside the texts before and after the call. There is one answer to “what was this client told”.

• Bound every call by a turn limit, a consecutive-silence limit and the same guardrails.
• End a limit or refusal with a fixed, polite wrap-up rather than dropping the call.
• Tell a person when the call ends and keep the transcript ready for takeover.

Voice is available on request while we complete provider due diligence.

Pipelines

Define exactly what progress means.

Build an ordered onboarding pipeline for each practice area. Every stage has a goal and completion criteria; a stage with no criteria never completes, so a client cannot fall through unfinished configuration.

• Record permitted answers against the client as the criteria are met.
• See stalled, active and solicitor-owned matters in a shared view.
• Mark the final-stage client ready to onboard and notify the assigned solicitor.

Campaigns

Reach a live audience at an appropriate time.

Target a described audience over SMS, WhatsApp or voice on a schedule. Quiet hours and send windows use the firm’s own timezone, not the server’s.

• Save a campaign as a draft until its audience, wording and schedule are ready.
• Apply campaign-specific autonomy and handoff ownership.
• Treat the audience as a live description rather than a frozen list.
• Remove a client from a scheduled campaign automatically if they opt out.

Clients & import

Bring in the information you already trust.

Create a client manually or import a CSV, map its columns and review de-duplication before records become available to a campaign. This keeps malformed contact details and possible duplicates visible rather than silently passing them through.

• Map uploaded columns to standard and firm-defined client fields.
• Preview valid records, warnings and rejected rows.
• Let the assistant record permitted answers into the appropriate client fields.
• Support client erasure and subject access workflows.

Your team

Give people the access and assignment their work requires.

Invite staff, assign one of the product’s three roles and organise ownership through the shared inbox. Every staff action is captured in the audit trail.

• Manage invitations and role changes in one place.
• Assign conversations and ready-to-onboard handoffs to a named solicitor.
• See live work across the shared inbox without sharing credentials.
• Review staff activity in the seven-year audit trail.

Make it yours

Keep the client-facing experience recognisably yours.

Apply the firm’s own primary colour, background and text to the client-facing experience. Absolute Connect validates the combination for contrast before it saves.

• Present the firm name and approved visual settings to clients.
• Reject colour combinations that would make the experience difficult to read.
• Keep internal administrative controls consistent for staff.
• Preserve the uneditable safety boundary regardless of presentation.